Building a quality evaluation system for the nursing triage process

Building a Quality Evaluation System for the Nursing Triage Process Gadda G., Bollini G., Lolli A., Destrebecq A., Terzoni S. In literature there are no studies regarding the quality evaluation of the whole triage process; there is a strong need for an appropriate tool, since most systems consider patients’ satisfaction and triage time only. We created a new measurement grid, with several indicators, aimed at evaluating many other aspects of the triage process. Every indicator is associated with a score, and the total score defines the quality level of the nursing triage process. This new system has been tested successfully in a major Milan hospital in 2009, resulting in a peer-reviewed publication.Conclusions: we think this could be an important tool in the Italian ERs. Right now, it seems the only one available to assess the whole triage process.