Management of a financial institution : evidence of Banca Nazionale del Lavoro (BNL) after the acquisition by BNP Paribas

The paper examines the quality strategy case of Banca Nazionale del Lavoro (BNL) in Italy after the acquisition in 2006 of the group BNP Parisbas. Based on the past studies we develop a specific detailed research questions: 1) How is the quality and lean management strategy BNL after the acquisition by BNP Paribas? 2) What is the specificity of lean management in the bank sector? The paper intends to answer to these questions; it offers a unique description of a successful strategy implementation in banking sector based on BNL case. It analyzes in detail the management implementation and the process of change management of the bank.