Institutional isomorphism, policy networks, and the analytical depreciation of measurement indicators : the case of the EU e-government benchmarking
Articolo
Data di Pubblicazione:
2015
Citazione:
Institutional isomorphism, policy networks, and the analytical depreciation of measurement indicators : the case of the EU e-government benchmarking / C. Codagnone, G. Misuraca, A. Savoldelli, F. Lupiañez Villanueva. - In: TELECOMMUNICATIONS POLICY. - ISSN 0308-5961. - 39:3-4(2015), pp. 305-319. [10.1016/j.telpol.2015.01.005]
Abstract:
Abstract This article discusses the socio-political dimension of measurement in the context of benchmarking e-government within the European Union's Open Method of Coordination. It provides empirical evidence of how this has resulted in institutional isomorphism within the self-referential policy network community involved in the benchmarking process. It argues that the policy prominence retained by supply-side benchmarking of e-government has probably indirectly limited efforts made to measure and evaluate more tangible impacts. High scores in EU benchmarking have contributed to increasing the institutionally-perceived quality but not necessarily the real quality and utility of e-government services. The article concludes by outlining implications for policy and practical recommendations for filling the gaps identified in measurement and evaluation of e-government. It proposes a more comprehensive policy benchmarking framework, which aims to ensure a gradual improvement in measurement activities with indicators that reflect and follow the pace of change, align measurement activities to evaluation needs and, eventually, reduce measurement error.
Tipologia IRIS:
01 - Articolo su periodico
Keywords:
Benchmarking; e-government; European Union; Institutional isomorphism; Open Method of Coordination; Policy networks; Electrical and Electronic Engineering; Information Systems; Human Factors and Ergonomics
Elenco autori:
C. Codagnone, G. Misuraca, A. Savoldelli, F. Lupiañez Villanueva
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